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  • Welcome to our Support Desk

    Below you'll find instructions for accessing the main areas of our support desk.

    Do you have a question?

    Simply submit a ticket and one of our support
    representatives will be in touch shortly to help you.

     

    Do you have an existing ticket?

    No problem. You can see the status, check for
    updates, and read all of your existing tickets.

     


     


     
  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    6 Weeks to Photography Mastery 

    Add Attachment
    Most Asked Questions
    I regsistered for the course and did not receive an email with my password or username. What is wrong? What can I do?

    If you have registered for the course and did not receive an email with your password or username, the problem is at YOUR end.

    You are immediately sent several emails from us upon signing up. 

    One is an email with your shopping cart receipt.  The other is with your login username and password information.

    If you have not received one or both of these emails, it may be because you haven't added "internationalphotography,academy" to your safe sender's list and our emails have ended up in your spam or junk email box. Please do a search for these emails.

    If you still can not find the email that was sent to you , you need to do the following:

     

    1/  Go to:   http://internationalphotography.academy

    2
    / Click on LOGIN

    3/  Click on "LOST PASSWORD"

    4/ Enter the same email that you signed up with to retrieve a new password.

    (Please note: The email may be your Paypal email address if you had paid for your course on our site with Paypal)

     

     

     


    I haven't received my password! What can I do to access the course?

    There are 2 emails that are immediately sent to you via the email address that you provided during registration.

    One is from our shopping cart admin with a receipt for your payment....  The second is a notification direct from International Photography Academy with your Username and Password details.

    If you have not received this 2nd email, there is a problem at your end and this can be any of the following:

    1/ You have entered your email incorrectly.

    2/  You have'nt added "internationalphotography.academy" to your safe senders list and our email has ended up in your spam box.

    3/  You are using an email account like gmail, hotmail  and the server has rejected our email.

    4/  Your email box is full

     

    HERE'S WHAT YOU CAN DO...

    1/  Firstly, do a search for our email particularly in your spam.

    2/  If unsuccessful, go to the course RESET PASSWORD page HERE and enter the email address that you provided during signup.  (please note: If you paid via paypal, this may be your Paypal account email address)   The password will be reset and sent to you.

    If this does not resolve your problem, please open a support ticket and provide us with an alternative email address.

     

     

     

     

     


    How long do I have to complete the course - is there a deadline by which the modules must be completed?

    You may take your time.

    The course is designed to be taken at your own pace. There are no time limits and your membership allows you 12 Months access so as you may revisit your video tutorials and course content time and time again to refresh your skills.

    We are also continually adding additional benefits and fabulous resources for the benefit of our members.

    These updates are provide to you FREE as a part of your membership package.


    I have not received any emails with my password and I have a Hotmail, Gmail or Yahoo email account

    If you have a Hotmail, GMail or Yahoo account it is not ideal as these servers are prone to blocking emails they think could be spam.

    Therefore. it is highly recommended that you use an alternative, more reliable account.

    If you have no alternative, you MUST add the following domain names to your SAFE SENDERS list.  This is also known as WHITE LIST.

    internationalphotography.academy
     

     

    Click Here to see how to add the above domains to your white list

     

     


    The pages are not loading correctly and I am using Internet Explorer

    If you find that your pages are not loading correctly or when you try to access the course you are directed back to the "LOGIN" page this can be a problem with Internet Explorer 7

    There can be some compatibility problems if you are using Internet Explorer

    Others using Internet Explorer 7 discovered that there was a security setting in the browser they were using that prevented the page from loading correctly.

    If you are experiencing these problems, we highly recommend that you use Google Chrome to view your course.

     

    If you do not have the GOOGLE CHROME browser installed, here is a link that will provide quick and easy installation:

    https://www.google.com/intl/en/chrome/browser/


    I can not view the screen properly and part of the course slides are cut off and I can not see the buttons to click in order to navigate to the next pages.

    If you are having problems viewing the screen and part of it appears CUT OFF, unfortunately the problem is at YOUR end and this is because of your screen having incorrect resolution settings.

    If your mouse has a scroll wheel situated on the top that you can "ROLL" try holding down the "CTRL" key as you ROLL the wheel.

    Another way you can do this is to hold down your "CTRL" key whilst pressing the "MINUS" key.

    If this does not work, you will need to go into your computer display settings and reset them to match your default screen size.

    If this doesn't work, you will need to try accessing the course on a different computer.

     


    Can I do the course on an iPad?

    YES!

    The course is designed to be accessed on a wide range of viewing mediums.

    We even have a special iPad APP that will allow you to view your course modules so as you can continue your learning experience.

    You are not required to search for the App or visit Apple to download the course App.

    By simply accessing the course on your iPad, you will be asked automatically if you wish to download and install the App.

    Click "YES" and everything will install automatically in a few seconds.


    View More Questions

     
  • Live Chat

    Most Asked Questions
    I regsistered for the course and did not receive an email with my password or username. What is wrong? What can I do?

    If you have registered for the course and did not receive an email with your password or username, the problem is at YOUR end.

    You are immediately sent several emails from us upon signing up. 

    One is an email with your shopping cart receipt.  The other is with your login username and password information.

    If you have not received one or both of these emails, it may be because you haven't added "internationalphotography,academy" to your safe sender's list and our emails have ended up in your spam or junk email box. Please do a search for these emails.

    If you still can not find the email that was sent to you , you need to do the following:

     

    1/  Go to:   http://internationalphotography.academy

    2
    / Click on LOGIN

    3/  Click on "LOST PASSWORD"

    4/ Enter the same email that you signed up with to retrieve a new password.

    (Please note: The email may be your Paypal email address if you had paid for your course on our site with Paypal)

     

     

     


    I haven't received my password! What can I do to access the course?

    There are 2 emails that are immediately sent to you via the email address that you provided during registration.

    One is from our shopping cart admin with a receipt for your payment....  The second is a notification direct from International Photography Academy with your Username and Password details.

    If you have not received this 2nd email, there is a problem at your end and this can be any of the following:

    1/ You have entered your email incorrectly.

    2/  You have'nt added "internationalphotography.academy" to your safe senders list and our email has ended up in your spam box.

    3/  You are using an email account like gmail, hotmail  and the server has rejected our email.

    4/  Your email box is full

     

    HERE'S WHAT YOU CAN DO...

    1/  Firstly, do a search for our email particularly in your spam.

    2/  If unsuccessful, go to the course RESET PASSWORD page HERE and enter the email address that you provided during signup.  (please note: If you paid via paypal, this may be your Paypal account email address)   The password will be reset and sent to you.

    If this does not resolve your problem, please open a support ticket and provide us with an alternative email address.

     

     

     

     

     


    How long do I have to complete the course - is there a deadline by which the modules must be completed?

    You may take your time.

    The course is designed to be taken at your own pace. There are no time limits and your membership allows you 12 Months access so as you may revisit your video tutorials and course content time and time again to refresh your skills.

    We are also continually adding additional benefits and fabulous resources for the benefit of our members.

    These updates are provide to you FREE as a part of your membership package.


    I have not received any emails with my password and I have a Hotmail, Gmail or Yahoo email account

    If you have a Hotmail, GMail or Yahoo account it is not ideal as these servers are prone to blocking emails they think could be spam.

    Therefore. it is highly recommended that you use an alternative, more reliable account.

    If you have no alternative, you MUST add the following domain names to your SAFE SENDERS list.  This is also known as WHITE LIST.

    internationalphotography.academy
     

     

    Click Here to see how to add the above domains to your white list

     

     


    The pages are not loading correctly and I am using Internet Explorer

    If you find that your pages are not loading correctly or when you try to access the course you are directed back to the "LOGIN" page this can be a problem with Internet Explorer 7

    There can be some compatibility problems if you are using Internet Explorer

    Others using Internet Explorer 7 discovered that there was a security setting in the browser they were using that prevented the page from loading correctly.

    If you are experiencing these problems, we highly recommend that you use Google Chrome to view your course.

     

    If you do not have the GOOGLE CHROME browser installed, here is a link that will provide quick and easy installation:

    https://www.google.com/intl/en/chrome/browser/


    I can not view the screen properly and part of the course slides are cut off and I can not see the buttons to click in order to navigate to the next pages.

    If you are having problems viewing the screen and part of it appears CUT OFF, unfortunately the problem is at YOUR end and this is because of your screen having incorrect resolution settings.

    If your mouse has a scroll wheel situated on the top that you can "ROLL" try holding down the "CTRL" key as you ROLL the wheel.

    Another way you can do this is to hold down your "CTRL" key whilst pressing the "MINUS" key.

    If this does not work, you will need to go into your computer display settings and reset them to match your default screen size.

    If this doesn't work, you will need to try accessing the course on a different computer.

     


    Can I do the course on an iPad?

    YES!

    The course is designed to be accessed on a wide range of viewing mediums.

    We even have a special iPad APP that will allow you to view your course modules so as you can continue your learning experience.

    You are not required to search for the App or visit Apple to download the course App.

    By simply accessing the course on your iPad, you will be asked automatically if you wish to download and install the App.

    Click "YES" and everything will install automatically in a few seconds.


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    How long do I have to complete the course - is there a deadline by which the modules must be completed?FAQ View8T
    Can I do the course on an iPad?FAQ View6T
    Is there someone who will be available for questions?FAQ View6T
    Can the modules be revisited more than once (can I look back on them at a later date)?FAQ View4T
    I have purchase a voucher, yet I am being asked to pay !!! What the ....??FAQ View3T
    Do I need to be a computer wiz to take the course?FAQ View2T
    What age does a person need to be to take the course?FAQ View2T
    Where do I get the Ipad App from in order to view the modules on my aPad?FAQ View1T
    Are there any hidden costs in the course?SALES View4T
    I have purchased a voucher from a deal site - how do I redeem my voucher?SALES View2T
    I have a deal voucher and your site is not accepting my voucher code.. What can I do?SALES View1T
    I have tried to pay for the course with my credit card and cannot enter my card details - What can I do?SALES View1T
    I have been given a special offer and have a promotion code - How do I book my course and receive my discount ?SALES View1T
    What method of payment do you accept?SALES View1T
    I regsistered for the course and did not receive an email with my password or username. What is wrong? What can I do?ACCESS PROBLEMS View17T
    I haven't received my password! What can I do to access the course?ACCESS PROBLEMS View12T
    I have not received any emails with my password and I have a Hotmail, Gmail or Yahoo email accountACCESS PROBLEMS View8T
    The pages are not loading correctly and I am using Internet ExplorerACCESS PROBLEMS View7T
    I can not view the screen properly and part of the course slides are cut off and I can not see the buttons to click in order to navigate to the next pages.ACCESS PROBLEMS View7T
    I can't remember or I have lost my password.ACCESS PROBLEMS View4T
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